Find answers to common questions about shopping, orders, and support
Orders are processed automatically and in real-time as soon as your payment is confirmed. In most cases, this process is completed within 0 to 15 minutes, ensuring quick and seamless access to your purchase.
After completing your purchase, go to your My Purchases page. You can download your products directly from there at any time. You may also access the product page to download the product you have just purchased.
Yes, ordering from Flightsim.to is safe and secure. We have partnered with a globally trusted e-commerce provider that is PCI DSS compliant, ensuring that your payment information is processed according to the highest security standards in the industry. Your payment information is never stored on our servers.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other local methods depending on your region. Available payment options may vary based on your region.
Yes, a free Flightsim.to account is required to purchase and access products. You don’t need a separate account — you can simply use your existing Flightsim.to account to access the store.
Refunds are handled on a case-by-case basis and are only issued under specific circumstances, such as defective content or unauthorized purchases. Please review our Refund Policy for full details.
When a developer updates a product, you'll be notified via email and on our website. Visit My Purchases to download the latest version of the product.
If your issue concerns the features or functionality of a purchased product, please contact the product publisher directly — their contact details are available on the product page. For questions related to payments or order fulfillment, feel free to reach out to Flightsim.to Support.
Yes, you can re-download purchased products at any time from your user account as long as the product is available in the store. Please note that we employ anti-piracy measures that may be triggered if a product is downloaded excessively. To avoid interruptions, we recommend saving a local backup of your purchased products on your device.
At the moment, gifting is not supported, but we are working on adding this feature in the near future.
If you have a coupon code, you can enter it during the checkout process. When selecting your payment method, click on 'Enter Coupon Code,' enter your code, and then click 'Apply' to activate your discount before completing the payment.
For quick assistance and self-service options, please visit our Help Center.
If you have any questions about your payment or order, our Flightsim.to Support team is here to help.